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Country: 188.8.131.52, Europe, FR
City: 2.3292 Paris, France
This kit is fun to use, and is very easy for the home brewer with no experience.The "just add water" concept leaves you wanting a little more from the experience. But, I wanted to brew my own beer, not spend all day in the kitchen so it's not bad. I had the wort done and my first batch fermenting in under an hour, though over half of that time was spent washing and sanitizing all the equipment. I tried the winter ale refill first, not the pilsner or cerveza that come with the kit. I felt like I followed directions perfectly, even following the 2/2/2 rule (2 weeks fermenting, 2 weeks carbonating, 2 weeks bottle conditioning). The beer I ended up with was too strong and too carbonated. The only thing I can think of is that since this was more of a dark ale it needed more time to develop. Anyway I'm looking forward to starting the process over with another flavor and seeing if it gets any better.
There is no telephone support offered for its products by The Neat Company. The offered email support is illusory. Repeated emails to Support elicit only automatic replies which are little more than an acknowledgement of receipt. The website and knowledge base are useless as they are not intuitive and offer no search function. The NeatWorks software will install on some Vista operating systems without a problem and fail on other Vista operating system. With the failures you are out of luck because there is no support.